FAQ
Frequently asked questions
Direct answers to your questions
Order and delivery
You can enter the code in 2 places: in your shopping cart and at the top of the checkout page.
Delivery in Belgium & the Netherlands takes approximately 1 to 3 business days.
Other countries 2 to 5 business days. Or as otherwise stated for a backorder (the date will be mentioned next to the order button).
For Belgium & the Netherlands:
FREE shipping for orders over €60
Below €60=
Belgium & the Netherlands €6.95
For other EU countries:
FREE shipping for orders over €100
Below €100= €9.95
For Belgium: Bpost
For the Netherlands: Bpost / DHL
You will receive a tracking number via email once your order has been dispatched.
Customer service
You can reach us via chat or email at info@nanoglans.com
We are also easily accessible via Facebook.
We respond to emails within 24 hours (usually within the hour).
Contact us quickly at info@nanoglans.com
Send us a photo of the contents of the box.
Contact us quickly at info@nanoglans.com
And send us a photo of the damaged products.
Returns & Refunds
Returns
You can return the product within 30 days, not 14 days.
Products returned outside this period cannot be refunded or sent back.
Refunds
Once we have received and inspected the return, we will send you a confirmation email.
Within 10 working days, we will refund the amount to the payment method used for your order.
Exchanges (When possible)
We only replace products that are defective or damaged. Please send us an email at info@nanoglans.com for this.
Shipping
Return shipping costs are borne by the customer. Only send products back with a traceable shipping method as proof.
Return address:
SEOBOOST BV
Mussestraat 16
8553 Otegem
Belgium